Unfortunately, ONTV's channel guide service is distributed through special providers, such as Private Cable Operators, hotel and apartment management companies, and owners. If your cable TV service does not offer a guide or community channel, ask your provider to call us at 877-ITS-ONTV. We'll be happy to provide service.

Absolutely. ONTV doesn't care how you receive your programming because all the data comes from our servers to your unit through a phone or Internet connection.

Yes, this is the way that your ONTV unit will receive program and service data. Note, we are no longer adding new dial-up clients.

How do I change my channel lineup or edit my community channel?

No. You may access and manage your system(s) from any Internet connected pc through a web browser by logging in to myontv.com.

t's not necessary to be connected to the DIRECTV receiver. Contact customer service at 877-ITS-ONTV to have your system automatically upgraded at no extra charge.

Your software has expired. This happened because our servers have not been able to automatically connect to your unit for updates. If you were not notified automatically prior to this happening, contact customer service to have your email address added to our system notification list. To resolve your connectivity problem, log into myontv.com and force an update by clicking Update Machine. You will be notified if your update was successful or unsuccessful. Contact customer service at any time for assistance: 877-ITS-ONTV.

No. Our community channel is so intuitive, you can be up and running in two minutes or less. If you want unrestricted and unlimited design capability, then click Advanced Users under Community Channel. Here you can create and host your own web pages, which will play as your community channel pages.

Give us a call at 877-ITS-ONTV; we'll be happy to help you.

As long as you are a subscriber to our service, our warranty covers you. Please visit our warranty info for more information.

You will need one audio-video modulator for each service you are using-channel guide or community channel. Everything else is provided with your system.

If you subscribe to our channel guide service, adding the community channel service is free and easy. Order the Concierge community channel upgrade, and you will receive the community channel adapter. Connect this adapter to your unit and the output cable to your new modulator for this channel. When you are connected, contact customer service and we'll activate your new community channel.

Yes. We encourage our clients to use our advanced Media Pro service for advertising purposes and generate additional revenue. Start by choosing the appropriate guide service. Then design and post your own background guide images and banners. To use the community channel for advertising, click Advanced User.

Yes, here's why, your content is all unique, some pieces you may want displaying for 3 seconds, some for 30 seconds. It all depends upon how long you want that image to be shown. When creating a video from a static image, you set the play time of the video. It's really easy to do with tools like spark.adobe.com. A free video creation tool!

Easy, we recommend using Adobe Spark, it's a great, free, cloud based tool which allows you to upload images, add text and has many easy templates. It also provides tools for creating unified content for social media and marketing. https://spark.adobe.com

Yes. Milner Media provides your default template. If you have already have a design, send it to us at support@myontv.com and we will get it set up for you. If you do not, contact us and we can help you design your new template.

Yes. You can link your social media account(s) to the RSS feed. We will customize and automate that for you.

1. You may link as many accounts as you wish.

2. We support 100's of applications, such as Slack, Twitter, Google Calendar and others,

You may push your message by clicking on the Submit button and your update is on its way. If you forget to, don't worry, we will automatically check for new messages every 30 minutes.

Yes, but only on the Advanced option. If you're willing, the simple tool does accept image links and html code, but we dont recommend you trying this unless you are comfortable.

Contact us, likely the wrong zip code was set up on your sign up.

The Concierge channel is a web page, if your unit is not connected to the Internet, check this first. Once you have confirmed that the internet connection is working once again, log in and click on Submit and a refresh will occur. Power cycling the unit will also force a refresh.

First, you need to log in to your account. Then, you have a choice, use our simple default tool, or, if you're adventurous, you may select our advanced option. Navigate to the Community Channel section of the option menu. To use the simple tool, simply go to the message field, enter your message, start date and end date and submit. You're all done. Adventurous people, select "Advanced..." from the top of the page. Here you may add any url which you would like to display, ie a hosted Google Slides, a web site or similar. Add many more and we will play a show automatically.

No problem, our hardware comes with HDMI connections. If your cable/satellite system uses SD modulators, let us know and we will send along SD converters

Yes we do. We update your system nightly with fresh content. We also monitor your system and provide updates and alerts. Sometimes this alerts you to power outages before you hear about it.

We do also include live weather and other data which require an internet connection to keep current stats.

Yes, adding content is simple. Upload the file, select the play date range, any other instructions and submit.

No worries, our system will continue running for up to 8 days without updates. Obviously, items like weather will no longer update or be current. Or any content which you wish to send, like advertisements or messages, will also not be retrieved until the connection is restored.

Not a problem. We provide an emergency expedite service at no charge. Provide us with your UPS shipping number before 1:00PM PST, and we'll have a loaner unit to you the next day.

Great question. Here are the main reasons why you would:

1. Messages: Our guide allows you to communicate with your guests or residents. With an easy cloud based platform, you or your staff can communicate messages fluidly to all of your TV's.

2. Advertising: Our platform allows you to easily advertise or promote your brand. Simply access our portal, upload your video and submit. Thats all it takes to promote your message and brand!

3. Customize: While a default look works sometimes, there are times where it doesn't. For example, senior assisted living, screen resolution, font size, colors and contrast are a major factor for seniors. The ONTV platform recongnizes this and provides a full set of tools to get the screen looking just right.

4. Missing Channels?: Do you have TV channels on your system which don't appear on your guide? For example your locally generated channels, or off-air local channels which your provider does not carry. We do. We carry 10's of thousands of channel data, especially your smaller local networks. Additionally, if you have cameras, dvd players or other locally inserted channels, we'll show them.

Certainly. Just log into myontv.com, select your system (if you have more than one, click Colors and Fonts). From here you can modify the colors and fonts in every section of your guide. If you have the ONTV Media Pro service, you will see another option, Backgrounds. From here you can edit the background image or create as many as you want because each background will play for 2 minutes and rotate.

You may list as many channels as you like; your listing capability is unlimited.

Yes! To add a video follow these simple steps:

1. Log in to your account

2. Select the Movies option

3. Click on Browse to find the file on your device, give it a name or slogan which will appear along your video

4. Enter the dates you wish it to play

5. Click on Update, that's it!

Many hotel managers prefer our onscreen guides because they eliminate costly reprinting and can be changed in minutes. If you are a franchise operator, check the requirements on program literature. (Our service meets franchise requirements for almost all hotels and motels requiring in room guides.)

Create and edit your channel lineup at anytime and as often as you like through our web portal. Adding a channel is as simple as entering the channel number, selecting the network from a drop down selector and clicking on update. That's it. Do you have an in-house or custom channel not listed? Add as many as you wish by selecting custom/other and entering the name and description of your channel and clicking on update. When you are done editing your lineup, send the update to your unit or wait for the nightly update to send it for you.

Listings: Unlimited

Custom Listings: Unlimited, no additional charge

Limits: Unlimited changes and edits, no additional charge

Logos: Network logo identifiers

Compatibility: TiVo®, Yahoo TV®, Zap2it.com® and other national listings

ONTV is committed to 100% customer satisfaction. In fact, our warranty is one of the most comprehensive in the industry.

For the first year, with our Standard Warranty, your equipment is 100% guaranteed. If your operating unit has any defects, we'll replace it at NO CHARGE. We even pay shipping.

Customize the appearance of your guide through your online account. Simply modify the color scheme of your guide to match that of your properties or companies color scheme. To enhance your look or to assist visually impaired audiences, you can change the font and font size of the program data, the channels and the time bar all independently.

The main look and feel of your channel guide is generated by the background image. You can create your own background image in any graphic editor then upload as many background images as you wish. They will play in rotation, changing every 2 minutes. Image size: 640 x 480 pixels (Standard definition 4:3 format), 1280 x 720 pixels (High definition 16:9 format) Format: jpeg

Banners are smaller and appear as overlays in the top right area of your channel guide. You can create banners with any graphic editor, which will overlay your banner on the background image. Keep this in mind when designing your background. Upload as many banner images as you wish; they will play in rotation, changing every 1.5 minutes. Image size: 500 x 65 pixels (maximum) Format: jpeg

Video is the most compelling medium for attracting the attention of your viewers. And you have the ability to create or convert and upload full motion videos into your channel guide. Videos will automatically play between your logo and scrolling channel grid. File size: 40mb or smaller Length: 180 seconds (maximum) Format: .mov (H264) Apple® Quicktime Pro® Resources: Learn how to use Apple® Quicktime Pro® to create your own videos. Or, have our service convert your video (MiniDV, BetaSP, VHS, DVD, AVI) for you.

We do, it always being updated, you may find it here.