We're always here to help

 

Frequently asked questions

Channels


Create and edit your channel lineup at anytime and as often as you like through our web portal. Adding a channel is as simple as entering the channel number, selecting the network from a drop down selector and clicking on update. That's it. Do you have an in-house or custom channel not listed? Add as many as you wish by selecting custom/other and entering the name and description of your channel and clicking on update. When you are done editing your lineup, send the update to your unit or wait for the nightly update to send it for you. Listings: Unlimited Custom Listings: Unlimited, no additional charge Limits: Unlimited changes and edits, no additional charge Logos: Network logo identifiers Compatibility: TiVo®, Yahoo TV®, Zap2it.com® and other national listings ONTV is committed to 100% customer satisfaction. In fact, our warranty is one of the most comprehensive in the industry. For the first year, with our Standard Warranty, your equipment is 100% guaranteed. If your operating unit has any defects, we'll replace it at NO CHARGE. We even pay shipping.




Colors and fonts


Customize the appearance of your guide through your online account. Simply modify the color scheme of your guide to match that of your properties or companies color scheme. To enhance your look or to assist visually impaired audiences, you can change the font and font size of the program data, the channels and the time bar all independently.




Backgrounds


The main look and feel of your channel guide is generated by the background image. You can create your own background image in any graphic editor then upload as many background images as you wish. They will play in rotation, changing every 2 minutes.

Image size: 640 x 480 pixels (Standard definition 4:3 format), 1280 x 720 pixels (High definition 16:9 format)
Format: jpeg




Banners


Banners are smaller and appear as overlays in the top right area of your channel guide. You can create banners with any graphic editor, which will overlay your banner on the background image. Keep this in mind when designing your background. Upload as many banner images as you wish; they will play in rotation, changing every 1.5 minutes.

Image size: 500 x 65 pixels (maximum)
Format: jpeg




Movies


Video is the most compelling medium for attracting the attention of your viewers. And you have the ability to create or convert and upload full motion videos into your channel guide. Videos will automatically play between your logo and scrolling channel grid.

File size: 40mb or smaller
Length: 180 seconds (maximum)
Format: .mov (H264) Apple® Quicktime Pro®
Resources: Learn how to use Apple® Quicktime Pro®
to create your own videos. Or, have our service convert your video (MiniDV, BetaSP, VHS, DVD, AVI) for you.




Do you have an instruction manual?


We do, it always being updated, you may find it here.





 

Managing Guide

Channels


Create and edit your channel lineup at anytime and as often as you like through our web portal. Adding a channel is as simple as entering the channel number, selecting the network from a drop down selector and clicking on update. That's it. Do you have an in-house or custom channel not listed? Add as many as you wish by selecting custom/other and entering the name and description of your channel and clicking on update. When you are done editing your lineup, send the update to your unit or wait for the nightly update to send it for you. Listings: Unlimited Custom Listings: Unlimited, no additional charge Limits: Unlimited changes and edits, no additional charge Logos: Network logo identifiers Compatibility: TiVo®, Yahoo TV®, Zap2it.com® and other national listings ONTV is committed to 100% customer satisfaction. In fact, our warranty is one of the most comprehensive in the industry. For the first year, with our Standard Warranty, your equipment is 100% guaranteed. If your operating unit has any defects, we'll replace it at NO CHARGE. We even pay shipping.




Colors and fonts


Customize the appearance of your guide through your online account. Simply modify the color scheme of your guide to match that of your properties or companies color scheme. To enhance your look or to assist visually impaired audiences, you can change the font and font size of the program data, the channels and the time bar all independently.




Backgrounds


The main look and feel of your channel guide is generated by the background image. You can create your own background image in any graphic editor then upload as many background images as you wish. They will play in rotation, changing every 2 minutes.

Image size: 640 x 480 pixels (Standard definition 4:3 format), 1280 x 720 pixels (High definition 16:9 format)
Format: jpeg




Banners


Banners are smaller and appear as overlays in the top right area of your channel guide. You can create banners with any graphic editor, which will overlay your banner on the background image. Keep this in mind when designing your background. Upload as many banner images as you wish; they will play in rotation, changing every 1.5 minutes.

Image size: 500 x 65 pixels (maximum)
Format: jpeg




Movies


Video is the most compelling medium for attracting the attention of your viewers. And you have the ability to create or convert and upload full motion videos into your channel guide. Videos will automatically play between your logo and scrolling channel grid.

File size: 40mb or smaller
Length: 180 seconds (maximum)
Format: .mov (H264) Apple® Quicktime Pro®
Resources: Learn how to use Apple® Quicktime Pro®
to create your own videos. Or, have our service convert your video (MiniDV, BetaSP, VHS, DVD, AVI) for you.




Do you have an instruction manual?


We do, it always being updated, you may find it here.





Managing Concierge

Channels


Create and edit your channel lineup at anytime and as often as you like through our web portal. Adding a channel is as simple as entering the channel number, selecting the network from a drop down selector and clicking on update. That's it. Do you have an in-house or custom channel not listed? Add as many as you wish by selecting custom/other and entering the name and description of your channel and clicking on update. When you are done editing your lineup, send the update to your unit or wait for the nightly update to send it for you. Listings: Unlimited Custom Listings: Unlimited, no additional charge Limits: Unlimited changes and edits, no additional charge Logos: Network logo identifiers Compatibility: TiVo®, Yahoo TV®, Zap2it.com® and other national listings ONTV is committed to 100% customer satisfaction. In fact, our warranty is one of the most comprehensive in the industry. For the first year, with our Standard Warranty, your equipment is 100% guaranteed. If your operating unit has any defects, we'll replace it at NO CHARGE. We even pay shipping.




Colors and fonts


Customize the appearance of your guide through your online account. Simply modify the color scheme of your guide to match that of your properties or companies color scheme. To enhance your look or to assist visually impaired audiences, you can change the font and font size of the program data, the channels and the time bar all independently.




Backgrounds


The main look and feel of your channel guide is generated by the background image. You can create your own background image in any graphic editor then upload as many background images as you wish. They will play in rotation, changing every 2 minutes.

Image size: 640 x 480 pixels (Standard definition 4:3 format), 1280 x 720 pixels (High definition 16:9 format)
Format: jpeg




Banners


Banners are smaller and appear as overlays in the top right area of your channel guide. You can create banners with any graphic editor, which will overlay your banner on the background image. Keep this in mind when designing your background. Upload as many banner images as you wish; they will play in rotation, changing every 1.5 minutes.

Image size: 500 x 65 pixels (maximum)
Format: jpeg




Movies


Video is the most compelling medium for attracting the attention of your viewers. And you have the ability to create or convert and upload full motion videos into your channel guide. Videos will automatically play between your logo and scrolling channel grid.

File size: 40mb or smaller
Length: 180 seconds (maximum)
Format: .mov (H264) Apple® Quicktime Pro®
Resources: Learn how to use Apple® Quicktime Pro®
to create your own videos. Or, have our service convert your video (MiniDV, BetaSP, VHS, DVD, AVI) for you.




Do you have an instruction manual?


We do, it always being updated, you may find it here.





Warranty


Relax. Repairs are free and service is prompt. ONTV is committed to 100% customer satisfaction. In fact, our warranty is one of the most comprehensive in the industry.

For the first year, with our Standard Warranty, your equipment is 100% guaranteed. If your operating unit has any defects, we'll replace it at NO CHARGE. We even pay shipping.

Upgrade to ONTV's Lifetime Warranty. Your equipment is 100% guaranteed for the lifetime of your service, and you never pay a cent in shipping charges-ever. Plus, take advantage of overnight service.

ONTV supports your ONTV system with complimentary product repair* and customer service for a lifetime. Simply contact us at 1-877-ITS-ONTV.

Standard Warranty includes ground shipping. Priority shipping is available upon request for an additional charge.
A $150 replacement fee will be charged for pick up and delivery (ground service) of ONTV equipment after year one. This does not apply to Lifetime Warranty subscribers. There may be additional shipping charges to Alaska, Hawaii, and International subscribers.
This warranty does not apply to damage caused by misuse or external forces such as power fluctuations, extreme temperatures, exposure to excessive moisture, or other acts of nature. Coverage resumes with any replacement unit.
Lifetime repair and Lifetime Warranty is provided for as long as you are a subscriber to any of ONTV's products.