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Frequently asked questions


Relax. Repairs are free and service is prompt. ONTV is committed to 100% customer satisfaction. In fact, our warranty is one of the most comprehensive in the industry.

For the first year, with our Standard Warranty, your equipment is 100% guaranteed. If your operating unit has any defects, we'll replace it at NO CHARGE. We even pay shipping.

Upgrade to ONTV's Lifetime Warranty. Your equipment is 100% guaranteed for the lifetime of your service, and you never pay a cent in shipping charges-ever. Plus, take advantage of overnight service.

ONTV supports your ONTV system with complimentary product repair* and customer service for a lifetime. Simply contact us at 1-877-ITS-ONTV.

Standard Warranty includes ground shipping. Priority shipping is available upon request for an additional charge.
A $150 replacement fee will be charged for pick up and delivery (ground service) of ONTV equipment after year one. This does not apply to Lifetime Warranty subscribers. There may be additional shipping charges to Alaska, Hawaii, and International subscribers.
This warranty does not apply to damage caused by misuse or external forces such as power fluctuations, extreme temperatures, exposure to excessive moisture, or other acts of nature. Coverage resumes with any replacement unit.
Lifetime repair and Lifetime Warranty is provided for as long as you are a subscriber to any of ONTV's products.





 

Managing Guide

Managing Concierge is extremely simple! Here's how.


First, you need to log in to your account. Then, you have a choice, use our simple default tool, or, if you're adventurous, you may select our advanced option. Navigate to the Community Channel section of the option menu. To use the simple tool, simply go to the message field, enter your message, start date and end date and submit. You're all done. Adventurous people, select "Advanced..." from the top of the page. Here you may add any url which you would like to display, ie a hosted Google Slides, a web site or similar. Add many more and we will play a show automatically.




How long does it take for a message to appear?


You may push your message by clicking on the Submit button and your update is on its way. If you forget to, don't worry, we will automatically check for new messages every 30 minutes.




Can I insert images or video into the messages?


Yes, but only on the Advanced option. If you're willing, the simple tool does accept image links and html code, but we dont recommend you trying this unless you are comfortable.




My weather isnt accurate, what do I do?


Contact us, likely the wrong zip code was set up on your sign up.




I have a blank screen on my TV, saying No Connection.


The Concierge channel is a web page, if your unit is not connected to the Internet, check this first. Once you have confirmed that the internet connection is working once again, log in and click on Submit and a refresh will occur. Power cycling the unit will also force a refresh.




Do you have an instruction manual?


We do, it always being updated, you may find it here.





Managing Concierge

Managing Concierge is extremely simple! Here's how.


First, you need to log in to your account. Then, you have a choice, use our simple default tool, or, if you're adventurous, you may select our advanced option. Navigate to the Community Channel section of the option menu. To use the simple tool, simply go to the message field, enter your message, start date and end date and submit. You're all done. Adventurous people, select "Advanced..." from the top of the page. Here you may add any url which you would like to display, ie a hosted Google Slides, a web site or similar. Add many more and we will play a show automatically.




How long does it take for a message to appear?


You may push your message by clicking on the Submit button and your update is on its way. If you forget to, don't worry, we will automatically check for new messages every 30 minutes.




Can I insert images or video into the messages?


Yes, but only on the Advanced option. If you're willing, the simple tool does accept image links and html code, but we dont recommend you trying this unless you are comfortable.




My weather isnt accurate, what do I do?


Contact us, likely the wrong zip code was set up on your sign up.




I have a blank screen on my TV, saying No Connection.


The Concierge channel is a web page, if your unit is not connected to the Internet, check this first. Once you have confirmed that the internet connection is working once again, log in and click on Submit and a refresh will occur. Power cycling the unit will also force a refresh.




Do you have an instruction manual?


We do, it always being updated, you may find it here.





Warranty


Relax. Repairs are free and service is prompt. ONTV is committed to 100% customer satisfaction. In fact, our warranty is one of the most comprehensive in the industry.

For the first year, with our Standard Warranty, your equipment is 100% guaranteed. If your operating unit has any defects, we'll replace it at NO CHARGE. We even pay shipping.

Upgrade to ONTV's Lifetime Warranty. Your equipment is 100% guaranteed for the lifetime of your service, and you never pay a cent in shipping charges-ever. Plus, take advantage of overnight service.

ONTV supports your ONTV system with complimentary product repair* and customer service for a lifetime. Simply contact us at 1-877-ITS-ONTV.

Standard Warranty includes ground shipping. Priority shipping is available upon request for an additional charge.
A $150 replacement fee will be charged for pick up and delivery (ground service) of ONTV equipment after year one. This does not apply to Lifetime Warranty subscribers. There may be additional shipping charges to Alaska, Hawaii, and International subscribers.
This warranty does not apply to damage caused by misuse or external forces such as power fluctuations, extreme temperatures, exposure to excessive moisture, or other acts of nature. Coverage resumes with any replacement unit.
Lifetime repair and Lifetime Warranty is provided for as long as you are a subscriber to any of ONTV's products.





 
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